Warranty

We do provide the Manufacturer Warranty for the products we supply.  There are many variables which can alter the type of warranty you will receive.  For example, a thicker roofing membrane will qualify for a longer warranty.  Furthermore, a complete roofing system will often times qualify you for a better manufacturer's warranty.  A manufacturer is more likely to stand behind their products when they're not relying on other manufacturer's products to ensure theirs is working well.

  Hometown Roofing prefers to install roofing systems.  We will work closely with you and the manufacturer to ensure we are following the standard and correct application processes.  This will give you a better roof and a better warranty.

Why? 

  A roofing system is a large investment.  As with other large investments, you want to be assured you will not get a defective product, either parts or installation.  A manufacturer's warranty is the manufacturer's guarantee that the product, when assembled following the manufacturer's installation specifications, will perform according to it's designed use for a specified period of time.

What does a manufacturer's warranty mean?

  Manufacturer's are required to meet strict standards and regulations, (ASTM, UL, FM, etc.) before selling their products.  These standards and regulations are enforced in the manufacturing process not during installation.

  Since your roofing system involves a product and the assembly, it's important that the assembly is performed to the manufacturer's specifications.  In order to receive a manufacturer's warranty, the manufacturer must inspect the assembly to determine that the product was installed according to design.

  When you buy a manufacturer-warranted roof system, you can be assured that the product will be assembled to the manufacturer's requirements.

What is covered by a Manufacturer's Warranty?

  A manufacturer's warranty is a written guarantee given to the purchaser of the product by the manufacturer, which specifies that it will repair or replace defective components or the entire system for a slated period of time.  It is vitally important for a consumer to know what kind of warranty will be provided with their purchase.  There are a variety of warranty types, lengths and coverage amounts.  You should know and understand the differences between material vs. system warranties, manufacturer vs.contractor warranties, replacement vs. pro-rated warranties, limited vs. no-dollar-limit.  Also know what is being installed as manufactured components vs. non-manufactured components.

  Since there are so many types of roofing products, assembly components and application types designed by the manufacturer, it is important to work with the roof system applicator to determine the properly designed roofing system to meet your specific needs.

Is it worth the paper it's written on?

  If you understand and have chosen your warranty based on your needs, the answer should be an absolute YES.  Most manufacturers have a large investment in their products, a large staff for warranty services, separate funds for warranty issues and know the reputation and performance of their product is essential.

  However, as a consumer it is important not to take anything for granted.  Unfortunately, there are warranties that may not be backed by the manufacturer.  It is very important for you to know who backs your warranty and who makes the decisions for coverage.

If I get a manufacturer's warranty, will this insure the quality is equal to all competitors?

  No.  Manufactured products do vary slightly by manufacturer, but differences in the end results are typically slight due to manufacturing standards and regulations.  The assembly, (Roofing Contractor) of the product can vary greatly from applicator to applicator.  Contractors often skip high-quality application procedures to obtain a lower price and greater profit.  This may only cost you in the long run.  Be careful when choosing a roofing contractor and know that a quality application will give you the best overall value for your investment.

What do I need to know about my warranties?

  There are many options with your warranties and they should be discussed with your contractor:

• What are the options for warranty length and coverage?
• Who determines coverage and covers the costs?
• What components are covered under the warranty?
• What are the requirements for maintaining the warranty?
• How do I make a claim.